The information we process depends on the features you choose to use, such as discovery, partner engagement, online comparison, scan-to-reminder, messaging, record-keeping, paid services, or supported checkout. We aim to collect only what is needed to operate those features securely and reliably.
1. Overview
SnapAct serves individual end users and business counterparties (including verified partners) through the same core platform: working from camera or file submissions, discovering local and partner results, comparing regional online offers, routing non-shopping scans into useful reminders, communicating in supported chat threads, and completing purchases where escrow or wallet features are enabled. We process personal data only as needed to deliver those experiences, secure accounts, and meet legal obligations.
2. Information we collect
- Account and profile: identifiers you provide (such as email or display name), authentication tokens, and preferences you set inside the app or partner portal.
- Captures and user content: photos or files you submit for in-app processing, derived structured fields (for example event times or invoice line items), and related metadata (timestamps, device type, coarse location when a feature requires it).
- Reminder and calendar data: dates, labels, notes, reminder timing, notification state, and calendar sync status created from tickets, events, bookings, invoices, receipts, bills, or documents you choose to scan or save.
- Commerce and escrow: transaction identifiers, payment status, payout instructions supplied by sellers, dispute notes, and limited financial telemetry needed to reconcile payments with our processors.
- Messaging: chat transcripts between buyers and sellers when those features are enabled, plus technical logs needed to prevent spam or abuse.
- Paid services and billing records: transaction details, invoices, payment status, receipts, and related records for paid business services, promotional placements, marketplace fees, or other optional paid features when offered.
- Diagnostics and product analytics: crash logs, latency measurements, and aggregated usage statistics used to improve reliability.
- Partner applications: business contact details, marketing assets, and verification documents submitted through the partner hub.
3. How we use information
- Operate, personalize, and secure SnapAct features you request.
- Authenticate users, prevent fraud, enforce policies, and investigate misuse.
- Route buyable scans to marketplace actions and route document/date-based scans to reminder setup when appropriate.
- Route payments, confirm escrow milestones, and provide purchase history inside the app.
- Deliver notifications you opt into, including due-date reminders, event reminders, order updates, or promotional messages subject to platform controls.
- Review partner applications, maintain sponsor placements, and measure aggregate campaign performance.
- Comply with law, respond to lawful requests, and defend our legal rights.
4. How we share information
We use service providers (“processors”) for hosting, authentication, payments, messaging infrastructure, maps and search partners, analytics, and customer support tooling. Contracts require processors to handle data only on our instructions and where an appropriate legal mechanism exists.
We do not sell your personal information. Where local law requires additional disclosures or opt-out rights for specific processing (for example certain analytics or advertising measurements), we describe those choices in the app or in a supplemental notice for your region.
5. Retention
We keep information for as long as your account is active, as needed to provide the service, and as required by law or legitimate business purposes (for example chargeback windows, tax, or trust-and-safety investigations). When data is no longer necessary, we delete or de-identify it subject to technical backups.
6. Security
We implement administrative, technical, and physical safeguards designed to protect personal data, including encryption in transit where supported and strict access controls for production systems. Stored partner assets are encrypted at rest with AES-GCM, and authenticated routes enforce server-side multi-factor (AAL2) where applicable. No security program is perfect; you should also protect your devices and credentials.
7. Your choices and rights
- Update profile information or notification preferences inside the app when available.
- Manage billing, cancellations, and refunds through the relevant checkout flow, payment provider, or support channel when applicable.
- Request access, correction, export, or deletion of personal data where applicable law provides those rights by emailing privacy@snapact.io. We may need to verify your identity before responding.
8. International users
SnapAct may process data in countries other than where you live. When we transfer personal data across borders, we rely on safeguards such as standard contractual clauses or equivalent mechanisms required by law.
9. Children
SnapAct is not directed to children under 13 (or the minimum age required in your jurisdiction). If you believe a child provided personal data, contact us and we will take appropriate steps to delete it.
10. Changes to this policy
We may update this Privacy Policy to reflect new features or legal requirements. When we make material changes, we will adjust the effective date above and, where the law requires, provide additional notice inside the app.
11. Contact
Questions about this policy or SnapAct data practices: privacy@snapact.io · general support: support@snapact.io